Sparmadillo Privacy Policy
Last updated: [16/04/2026]
MAKO Hot Tubs Limited, trading as Sparmadillo (“we”, “us”, “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights in relation to that information.
1. Who we are
Business name: MAKO Hot Tubs Limited
Trading name: Sparmadillo
Address: 525 Ngongotaha Road, Fairy Springs, Rotorua 3015, New Zealand
Email: info@sparmadillo.com
2. What information we collect
We may collect personal information that you provide to us directly, including:
- your name
- your email address
- your phone number
- your delivery and billing address
- order details
- enquiry details
- sizing-help form details
- uploaded images or photos you send us
- fitment check request details
- trade or commercial enquiry details
- reviews, testimonials, or feedback you provide
- any other information you choose to give us
We may also collect website usage and device information through cookies, analytics, and tracking tools, including information such as:
- IP address
- browser type
- device information
- pages visited
- actions taken on our website
- referral source
- advertising and conversion data
Under New Zealand privacy law, organisations should tell people what they collect, why they collect it, and how it will be used. People also generally have the right to access and correct their personal information.
3. Why we collect your information
We collect and use personal information to:
- process and fulfil orders
- arrange delivery and shipping
- respond to enquiries
- provide fitment checks and sizing assistance
- communicate with you about your order or enquiry
- improve our products, services, and website
- measure website performance and conversions
- run advertising and remarketing campaigns
- send marketing communications where permitted
- collect and display reviews or testimonials
- manage trade and commercial enquiries
- comply with legal and business obligations
New Zealand’s Privacy Act requires personal information to be collected only for a lawful purpose connected with the organisation’s activities, and where that information is necessary for that purpose.
4. What happens if you do not provide information
If you do not provide the information we ask for, we may not be able to:
- process your order
- arrange shipping
- provide a fitment check or sizing recommendation
- respond fully to your enquiry
- provide certain products or services
5. Cookies, analytics and tracking
Our website uses cookies and similar technologies to help the site function, understand how visitors use the site, improve performance, and measure advertising effectiveness.
We currently use tools such as:
- Google Analytics (GA4)
- Google Ads
- Meta Ads / Meta Pixel
- Lucky Orange
These tools may collect information about your browsing behaviour, device, and interactions with our website. This helps us improve our website, understand customer behaviour, and measure marketing performance.
6. Marketing
We may use your information for marketing purposes, including:
- sending marketing emails
- remarketing to website visitors
- measuring campaign performance
- improving our advertising and reporting
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@sparmadillo.com.
7. Who we share information with
We may share personal information with trusted third-party providers that help us operate our business and website, including:
- 1st Domains (hosting/domain-related services)
- Stripe (payment processing)
- GoSweetSpot (shipping and courier fulfilment)
- Google Analytics
- Google Ads
- Meta Ads
- Lucky Orange
We may also share information where required by law, or where it is reasonably necessary to protect our rights, property, or safety.
If you use a third-party provider to hold or process information on your behalf, NZ privacy guidance notes that you still remain responsible for that information.
8. Overseas storage and processing
Some of the third-party services we use may store or process personal information outside New Zealand.
By using our website or providing your information to us, you acknowledge that your information may be transferred to, stored in, or accessed from countries outside New Zealand.
NZ privacy guidance recommends transparency where third-party providers or overseas services are used to store or process personal information.
9. How we protect your information
We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, or disclosure.
However, no method of electronic storage or transmission over the internet is completely secure, so we cannot guarantee absolute security.
10. How long we keep information
We keep personal information only for as long as it is reasonably required for the purposes for which it was collected, and as needed for business, legal, accounting, analytics, and reporting purposes.
This may include retaining information held in third-party systems such as Google, Meta, Lucky Orange, and other service providers for the period those platforms allow or require.
If you use Mailchimp or another email platform, I would add it here before publishing.
11. Access and correction
You may request access to the personal information we hold about you, and you may ask us to correct it if you believe it is wrong, incomplete, or misleading.
To request access or correction, please contact us at:
Under New Zealand privacy law, individuals generally have the right to request access to their personal information and ask for corrections. If a business does not agree to make a correction, the person can ask for a statement of correction to be attached to the record.
12. Complaints
If you have a privacy concern or complaint, please contact us first at info@sparmadillo.com and we will try to resolve it.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.
13. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.